Privacy Policy

1. Information We Collect

We collect information that you provide directly when using our website:

• Name, email address, and phone number (during checkout or registration)
• Shipping address
• Order details and transaction history
• Account credentials (email and hashed password)
• Communications you send to us (e.g. support emails)

We may also automatically collect technical data such as browser type, device information, IP address, and pages visited through cookies and analytics tools (Google Analytics).

2. How We Use Your Information

• To process and fulfill your orders
• To communicate order updates, delivery notifications, and support responses
• To manage your account and provide personalized features
• To improve our website, products, and customer experience
• To prevent fraud and ensure security
• To comply with legal obligations

3. Payment Information

All payments are processed securely through Razorpay. We do not store your credit/debit card numbers, UPI IDs, or bank account details on our servers. Payment data is handled entirely by Razorpay under their own security standards and PCI-DSS compliance.

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share limited data with:

• Courier partners (name, address, phone) to fulfill deliveries
• Payment processors (Razorpay) to complete transactions
• Analytics providers (Google Analytics) in anonymized form
• Law enforcement, if required by law

5. Cookies & Analytics

We use cookies and similar technologies to enhance your browsing experience and gather usage analytics. You can disable cookies in your browser settings, though some features of the website may not function optimally without them.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes. You may request deletion of your account data by contacting us.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing communications at any time

8. Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of Decume after changes constitutes acceptance.